Frequently asked questions

What is Prepped?

Prepped is a personalized digital program that provides tools and training to help you improve your job search skills so you can increase your chances of landing a job.

Backed by science and designed by HR pros, Prepped breaks down your job search into learning modules, short videos, and simple exercises to help you amp up your interviewing and networking skills. We also have free resume, cover letter, and email templates, and recently launched a resume optimizer tool to make your resume more impactful (and more likely to get in the hands of a hiring manager), as well as an AI-powered interview feedback tool to help you ace your interviews.

What makes Prepped different?

Having a resume is great starting point in your job search, but it's only a piece of the bigger job search puzzle. Prepped's approach to the job search is to teach you valuable job search skills and offer strategic tools to increase your chances of finding a job.

Who can use Prepped?

Prepped is designed with students and new grads in mind, but we think our program is also applicable to anyone looking to switch jobs or progress in their career. It's never too late to improve or get a refresh on your job search skills!

Is there a cost to using Prepped?

Prepped offers 3 plans including Prepped Basic (a free plan), Prepped Premium ($9.99/month) and Prepped Premium Plus ($24.99/month). Explore each plan here.

What's the science behind Prepped?

There's a ton of career advice out there. And a lot of it is good. But it's hard to know what is most impactful. That's why we've poured through peer reviewed academic research to recommend skills and job search strategies that are empirically proven to make a difference. This helps you spend your precious time and energy on strategies with the most impact.

"Peer reviewed" means that before being published, the research has been assessed by other academics to make sure it's rigorous. And we don't rely on any one study. Instead, one of the most important sources that informs our program is a "meta-analysis" of job search behaviours. A meta-analysis is an analysis of analyses; it involves doing a research study on research studies. A meta-analysis is powerful because it aggregates all the (rigorous) studies on a topic and averages them, putting more weight on studies with more subjects.

We've reflected strategies and skills recommended in this large meta-analysis in our program, along with findings from other fields like behavioural economics. So, you can follow the Prepped program with confidence knowing that we've done, and will continue to do, the hard work of understanding which job search skills you should focus on and which job search strategies are most helpful to help increase your likelihood of better results.

What exactly did the meta-analysis look at? And what were the results?

The 2014 meta-analysis by Liu, Huang, and Wang in the Psychological Bulletin covered almost 50 global experimental and quasi-experimental studies in job search across several decades. Especially important is the fact that experimental studies test hypotheses using the scientific method – these researchers compared an experimental group (people who learned a specific job search skill, or used a certain behaviour) and a control group (people who didn't) to look for differences in outcomes.

The studies included in the meta-analysis reflect a total of over 10,000 people. The larger a dataset, the more confidence we have in the results – and we can also control for factors like age, or gender, or location, so that we can best isolate the cause (e.g. a job search skill or behaviour) and effect (e.g. finding a job). It is the amazing statistical power of large datasets like this – where we can isolate interventions and predict outcomes with strong degrees of certainty – that make the study of human behaviour a science!

LEARN JOB SEARCH SKILLS: People who are taught job search skills, and how to present themselves well in interviews and networking, are 3x more likely to get a job.

PRACTICE: People who boosted their confidence with strategies like practice and role-playing were 3x more likely to get a job.

GET PROACTIVE: People who are proactive in their job search – like reaching out to companies to actively enquire about potential positions, following up with leads and asking for referrals, and widening their search to include multiple types of roles – are 6x more likely to get a job.

SET GOALS: People who set specific, measurable career goals are 5x more likely to get a job.

LEVERAGE YOUR SOCIAL NETWORK: People who ask friends and family for help and leverage their peer networks for help and advice are 4x more likely to get a job.

How will Prepped change as new research comes in?

An advantage to using meta-analyses is that by reviewing decades of research we can be more confident that the results are more likely to stand the test of time. Indeed, the latest research we've read continues to reinforce these findings. So, while we at Prepped will continue to stay on top of the latest research to watch for any changes – particularly how new technologies in the job search space may disrupt and make changes more quickly – we know that the size and scale of research we've used to inform our program allow us to recommend the effective strategies and skills with confidence. Prepped is based on evidence, not fads.

What is the STAR Framework?

The STAR story is a framework designed to help you structure your answers to interview questions in the most effective way possible.

Situation: Provide the background for your story. (E.g. What was the environment, who were the players involved)

Task: Describe your responsibility in the situation. (E.g. What was being asked of you/what did you need to do?)

Action: Describe how you completed the task. (E.g. What exactly you did to manage the situation by showcasing your skills and capabilities)

Result: Explain the outcome and what your key learnings were (include metrics wherever possible).

What does RBC Ventures have to do with Prepped?

Prepped is a venture operated and owned by RBC Ventures Inc., a subsidiary of Royal Bank of Canada. RBC Ventures is going beyond banking to create meaningful solutions for all Canadians, including supporting initiatives that help youth realize their full potential.

Can Prepped help me get a job at RBC?

While Prepped is operated and owned by RBC Ventures, a subsidiary of Royal Bank of Canada (RBC), we do not have a role in the hiring process for RBC. However, our tools and resources can help make your job search more effective and increase your chances of landing a job. For more information about jobs at RBC, please check RBC's careers page.

Can I search for jobs with Prepped?

Prepped was created to help you improve your job search skills, so that you can increase your chances of landing a job. While we don't currently suggest roles or offer a job application portal, we do offer many useful features and resources to help you increase your chances of landing a job by up to 6x.

Reference: Songqi Liu, Jason L. Huang, & Mo Wang (2014). Effectiveness of Job Search Interventions: A Meta-Analytic Review. Psychological Bulletin, 140, 1009-1041.

Does Prepped help with resumes?

Yes, we offer free resume and cover letter templates across all three plans.

To access these templates, simply:
1. Login to your account
2. Under Resources, click Resume & Cover Letters to browse and download templates

All downloads come with a tip sheet on some best practices for how to write a resume.

We also offer a Resume Scanner that enables Premium and Premium Plus plan members to upload a resume and a job description to get real-time feedback and a match score, to help make your resume more impactful and more likely to get in the hands of a hiring manager.

What plans do you offer?

Prepped offers three different plans, so whether you’re just getting started or a job search pro, we have you covered.

Prepped Basic - Our free plan is perfect for those starting their job search journey. You'll get a prescribed job search plan as well as full access to all of our Learning Modules, Resources, and Templates to help set you up for success.

Premium - Our Premium Plan is ideal for those in the early days of applying to roles. It costs $9.99 a month, although we frequently have offers (see the latest here). You'll receive unlimited access to all of our free Resources, Templates and Learning Modules but also get access to our powerful Premium features to help improve your odds of landing a job. Check out the differences between Premium and Premium Plus access here.

Premium Plus - Our unlimited Premium Plus plan is perfect for the active job-seeker. Premium Plus gives you access to all the same tools as Premium, but without any of the monthly usage caps on Premium features. Unlimited access can help you tailor your resume to each role you're applying to, ace your interviews and land your dream job faster! This plan costs $24.99 a month, although we frequently have offers. Check out our pricing page here for the latest information.

How can I verify my account?

When you signed up for Prepped, you will receive an email asking you to verify your account. Please click the link to verify your account. If you did not receive the email, the email link expired, or you are having trouble, you can request a new verification email here.

How can I view my plan details?

You can view your plan and payments from your account, under Profile > Subscription.

How do I change my profile information?

  1. Login to your account
  2. Click Profile, make a change to your Profile information and click Save.

How do I cancel or change my plan?

Cancel your Premium or Premium plus plan at any time from your account.
1. Login to your account
2. Under Profile, click Subscription
3. Click Change Plan and select our Free Plan

Your Premium or Premium Plus plan will remain intact until your next billing date, at which point your account switches to free.

How do I deactivate my account?

We’re sad to see you go! But if you must, then please send your deactivate request to Please note – if you deactivate your account, you will lose all the amazing work you've done to support your current or future job searches.

How do I reset my password?

It's super easy. Just click here to request a new password. If you still require assistance, please reach out to

What payment methods can I use?

We accept Visa, Mastercard, and American Express, with a billing address in Canada.

How do I update my payment details?

To update or change your payment details:
1. Login to your account
2. Under Profile, click Subscription
3. Click Update Card next to your payment method
4. Enter a new payment method

The changes take effect from your next billing date.

When my payment fails, what should I do?

Please make sure your method of payment has sufficient funds and is:
- Registered with a Canadian billing address.
- Not expired or canceled.
- Enabled for secure online and recurring purchases.

If you are unsure about this, please contact your financial institution or payment provider to confirm.

If a regular monthly payment fails, you won't immediately lose your Premium or Premium Plus Plan. We will try your payment method again over the next few days. After three failed attempts, your Plan will be downgraded to the Basic (free) plan.

Where can I view my receipts?

1. Login to Prepped
2. Under Profile, click Subscription
3. Scroll down to your 'Billing History'

How does resume scanner work?

Take your resume to the next level and increase the likelihood of getting it past resume scanners (which weed out up to 80% of job applicants) and into the hands of a hiring manager.

Upload your resume in a Docx format, scan it against a job posting to see how well-matched it is with the role you're applying for (optional), and receive real-time feedback to make it more impactful and land your dream job faster.

How can I delete my resume?

1. Login to your account
2. Click Resume Manager
3. Click the three dots beside the resume you wish to delete, and select Delete

I was not able to upload my resume

We're sorry you're experiencing difficulties. Double check that your resume is over 100 characters, and that if you are comparing it against a job description, that is over 100 characters as well. If you are still having trouble, please reach out to so we can troubleshoot with you.

How many unique resumes will I be able to upload?

Premium plan members have a limit of 5 unique resume uploads. Premium Plus plan members have unlimited unique resume uploads.

How does AI interviewer work?

AI Interviewer is our AI-powered interview feedback tool that lets you practice your interview skills and get feedback from our AI engine on criteria such as filler words, pacing, energy, impact, and more, so you can build confidence and boost your interviewing skills and put your best foot forward on the big day.

How can I delete video recordings that I've uploaded?

1. Login to Prepped
2. Click Interview Manager
3. Click the three dots beside the recording you wish to delete and select Delete

I'm having trouble recording my interview responses

We're sorry you're experiencing difficulties.

Please make sure that:
- Your webcam and microphone are turned on
- You're using Chrome, Firefox, or Internet Explorer (currently, we do not support video recording on Safari or mobile browsers)

If you're still encountering issues, please reach out to so we can troubleshoot with you.