1. Reading, Agreeing and Keeping a Copy; These terms are legally binding.
In these terms and conditions (Terms), we, us and our means RBC Ventures Inc., a direct wholly-owned subsidiary of RBC, that operates the Fully Prepped service, and you and your means the person who uses a Device to access the Services through the website (Website). These Terms govern your access and use of the Website and the Services.
Read and check the box to agree. You must read and agree to these Terms, which are a legally binding contract between you and us, before you can use the Website and access the Services.
By checking the “I have read, understood and agree to the Fully Prepped Terms & Conditions.” box on-screen, you confirm: (i) that you are the age of majority in the place where you live or, if not, that you have reviewed these Terms with a parent and/or legal guardian; and (ii) that you have read and agree to these Terms. These Terms take effect on the date that you check the box on-screen. You cannot use the Website or access the Services unless you have read and agreed to these Terms.
- [NOTE FOR MINORS: You must review these Terms with a parent or legal guardian before accepting.]
Keep a copy of the Terms. You can print or save these Terms using the print or save function in your browser. We will email you a copy of or provide a link to these Terms at the email address you provided when signing up for the Services.
No changes to other agreements. Unless expressly provided otherwise herein, these Terms do not replace any other agreement you may have with us or any RBC companies (now or in the future), including any consent or preference regarding the collection, use and disclosure of your personal information. All of the terms of your other agreements with us or any other RBC companies continue to apply.Please see the definitions section at the end of these Terms for any other capitalized words not otherwise defined.
2. Services; What is the Service and how does it work?
Under these Terms, the Services means the features, functionality, content and information provided by us via the Website and include any services that may be provided by Service Providers and Third Parties.
The Services currently available through the Website are intended to assist individuals in their job search by providing the tools, resources and information to improve interview, resume building, networking and related skills.
Some of the Services may be provided in whole or in part by Service Providers and Third Parties. The Services are currently only available in English or French, despite any language settings on your Device.
The Services and the Website may not be accessible at all times. In addition, functionality, features content or information may change, and may not always be available.
3. Costs, Fees and Related Charges; Do I have to pay service fees?
Certain Services are provided free-of-charge through a “Prepped Basic” account. Other “Premium” Services may also be made available on a subscription basis. You can find a description of our Service options on our website (https://www.fullyprepped.ca).
You are required to pay the applicable fees (plus applicable taxes) due for the Services selected by you. We may change the amount of our fees and the Premium Services available as the Services develop. We will provide you with notice of any changes in fees, in accordance with the notice section of these Terms. All amounts will be expressed in Canadian dollars.
From time to time, we may offer you a trial of a Premium Service at a reduced or no-fee rate.For some trials, we’ll require you to provide your payment details to start the trial.
By providing your payment details, you acknowledge and agree that you will be charged the regular rate for the Premium Service following the end of the trial. If you do not wish to pay for the Premium Service following the trial period, you must cancel the Premium Service before the end of the trial period through your Prepped Account Settings page. The cancellation will take effect the day after the last day of the trial period.
If you subscribe to a Premium Service, your subscription will automatically renew at the end of the applicable subscription period unless you cancel your subscription before the end of the then-current subscription period through your Prepped Account Settings page. The cancellation will take effect the day after the last day of the current subscription period.
4. Privacy; Information we collect and how we use it
[NOTE FOR MINORS: we will not use your personal information for any of the optional uses described below in the “Other uses of your personal information” section. This means we will not use your personal information to promote our products and services to you or products and services from other companies. Also, we will not share your personal information with other RBC companies for the purpose of referring you to them.]
Collecting your personal information
We may and Third Parties may, from time to time, collect personal information about you in the course of delivering the Services such as:
- information establishing your identity (for example, name, email address, date of birth, social media profiles, etc.); and
- information about your work history, skills, traits and capabilities, educational background and areas of work or career interest that you may have.We may collect and confirm this information during the course of our relationship.
We may obtain this information from a variety of sources, including from you, from service arrangements you make with or through us, from references you provide to us and from other sources, as is necessary for the provision of the Services and any products and services.
Using your personal information
This information may be used from time to time by Third Parties and us for the following purposes:
- to create, maintain, customize and secure your account with us;
- to personalize your Website experience;
- to help us better understand the current and future needs of our users, including to develop and improve our Website;
- to fulfill or meet the reason you provided the information;
- to communicate to you any benefit, feature and other information about products and services;
- to help us better manage our business and your relationship with us;
- as otherwise described to you when collecting your personal information; and
- as required or permitted by law.
For these purposes, we may:
- make this information available to our employees, our agents and independent contractors and Service Providers, all of whom are required to maintain the confidentiality of this information in accordance with these Terms and applicable laws.
In the event a Service Provider is located outside of Canada, the Service Provider is bound by, and the information may be disclosed in accordance with, the laws of the jurisdiction in which the Service Provider is located.
Upon your request, we may give this information to Third Parties and other persons.
We may also use this information and share it with RBC companies: (i) to manage our risks and operations and those of RBC companies; (ii) to comply with valid requests for information about you from regulators, government agencies, public bodies or other entities who have a right to issue such requests; and (iii) to let RBC companies know your choices under “Other uses of your personal information” for the sole purpose of honouring your choices.
Other uses of your personal information
- We may use this information to promote our products and services, and promote products and services of Third Parties we select, which may be of interest to you. We may communicate with you through various channels, including telephone, computer or mail, using the contact information you have provided.
- We may also, where not prohibited by applicable laws, share this information with RBC companies for the purpose of referring you to them or promoting to you products and services which may be of interest to you. We and RBC companies may communicate with you through various channels, including telephone, computer or mail, using the contact information you have provided. You acknowledge that as a result of such sharing, RBC companies may advise us of the products or services they provide to you.
- If you also deal with any RBC companies, we may, where not prohibited by applicable laws, consolidate this information you provide to us with information RBC companies have about you to allow us and RBC companies to manage the relationship with you.
Other than to provide you with the Services or with your express written consent, we will not share your information with Third Parties for the purposes of these promotions, but you may choose to do so.
You understand that we and RBC companies are separate, affiliated corporations. RBC companies include our affiliates which may be engaged in the business of providing any one or more of the following services to the public: deposits; loans and other personal financial services; credit, charge and payment card services; trust and custodial services; securities and brokerage services; and insurance services.
You may choose not to have your information shared or used for any of these “Other uses” by contacting us as set out below, and in this event, you will not be refused credit or other services just for that reason. We will respect your choices and, as mentioned above, we may share your choices with RBC companies for the sole purpose of honouring your choices regarding “Other uses of your personal information”.
Your right to access your personal information
You may obtain access to the personal information we hold about you at any time and review its content and accuracy, and have it amended as appropriate; however, access may be restricted as permitted or required by applicable laws. To request access to such information, to ask questions about our privacy policies or to request that the information not be used for any or all of the purposes outlined in “Other uses of your personal information” you may do so now or at any time in the future by contacting us at firstname.lastname@example.org or email@example.com.
Our privacy policies
You may obtain more information about our privacy policies by visiting www.rbc.com/privacysecurity.
Your California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit www.fullyprepped.com/california-privacy-notice.pdf.
5. Communication; How will we contact each other?
You can contact us at firstname.lastname@example.org or email@example.com. We will contact you and provide notices using information you provide through the Website. Except as provided below in the “Notices and Changes” section of these Terms, email is our primary method of communication. When we use email, we will send you electronic correspondence, including notifications, to the email address you provide to us through the Website. It is your responsibility to keep your email address up to date. You understand that if you do not keep your email address up to date, we may not be able to complete the signup process or otherwise contact you.
If you do not wish to be presented with promotional content: (i) by email, please change your communication preferences under “Settings” on the Website; or (ii) through the Website, delete your profile by contacting us at firstname.lastname@example.org or email@example.com. Changes to your communication preferences for promotional content will not change how we communicate with you for non-promotional content related to the Services.
6. Termination; How can you or we end these Terms?
Termination by us – Without prior notice and for any reason, we can suspend or terminate your use of the Website and access to the Services, and/or terminate part or all of these Terms for the following reasons: (i) any actual or intended violation of these Terms, including without limitation your failure to pay any fees owing; and (ii) any unlawful or inappropriate behavior, as determined by us, including without limitation unlawful or inappropriate use of the Website and the Services.
We may also suspend or terminate your access to the Website and the Services, and/or terminate part or all of these Terms for convenience upon 15 days prior notice to you. We will not be responsible for any loss or inconvenience that may result from such suspension or termination.
Termination by you – To terminate your use of the Website and access to the Services and these Terms, you can contact us using the contact information provided in the “Communication” section of these Terms.
7. Notice and Changes; How will we tell you about any changes?
Notice – Any notice may be given to you through the Website or pursuant to the “Communication” section of these Terms.
Changes – We can change (add, remove or alter) any part or feature of the Services, without giving you notice. Following any change, these Terms will continue to apply to all parts of the Services. Subject to legal and regulatory requirements, we can also change these Terms by giving you notice of the changes, before or after the changes take effect. If you use the Website or access the Services after a change to these Terms, or after we have notified you of a change, you are deemed to have reviewed and accepted the new version of these Terms.
8. Instructions; You are responsible for decisions you make when you are signed in.
You will be required to provide Sign-In Credentials to access the Services. You authorize us to accept and you agree to be responsible for any instruction given by you or purported to be given by you using your Sign-In Credentials. Any instruction will have the same legal effect as if it was a written instruction and signed by you.
9. Security; The security of your information depends on you.
You are responsible for keeping your Sign-In Credentials confidential, and you must not disclose them to anyone. We will not be responsible for any losses that may result if you share or lose your Sign-In Credentials. When using the Website and accessing the Services, you agree that you will take all steps necessary to ensure that you do not reveal any confidential information to anyone other than us. This includes making sure that other people cannot see your Device screen.
You must also:
- Sign out after each session to prevent anyone else from accessing the Website and the Services. If you do not sign out of the Website, you will remain signed in to the Website for 2 hours or until you log out, if that is before 2 hours.
- Not leave your Device unattended while signed in to the Website and you must use reasonable steps and precautions to protect your Device against loss or theft;
- Use reasonable security measures which include up-to-date virus scanning software and a firewall system, if such security measures are available for your Device; and
- Comply with any additional security requirements that we may require in connection with the Services.
10. Third Parties and Service Providers; Other entities help us provide the Services or offer Third Party Services.
We may use Third Parties and Service Providers to provide or to assist us in providing the Services or Third Party Services. We do not sponsor or endorse any Third Party and we are not affiliated or associated with any Service Provider or Third Party.
When using the Website and accessing the Services,
- You may use Service Provider Services solely for your own personal use;
- You may not sell, distribute or otherwise use Service Provider Services or other information from the Website or the Services, and you may not permit such distribution or use by anyone else; and
- You may not provide or make available any Service Provider Services to any provider of products or services similar to those products and services provided by the Service Providers.
Service Providers retain all ownership rights, including all intellectual property rights, in Service Provider Services and to their trademarks and logos that appear on the Website and in the Services. Nothing in these Terms, the Website or the Services should be interpreted as conferring any right for you: (i) to use Service Provider Services in any way other than as expressly permitted in these Terms; or (ii) to use any Service Provider trademarks or logos.
You agree that we, Third Parties, and Service Providers may use information and content you provide through the Website and the Services to create, use and distribute statistical, profiling, performance or operational reports about the Website and the Services. These reports may be shared with Third Parties, in which case, the information in the reports will not be attributable to you. You also understand that the psychometric assessment is performed by a Third Party and agree that if you choose to complete the assessment, such Third Party will share the results of your assessment with us to provide the Services.
In no event, even if a Service Provider or Third Party is negligent, will the Service Provider or Third Party be liable to you for any losses or damages caused by or in any way related to the Website and the Services. Such losses or damages include, without limitation: (i) direct, incidental, indirect, consequential, special, aggravated, punitive or exemplary damages; (ii) loss of data, profits, information, opportunity, revenues and goodwill; and (iii) any other business interruption, commercial or economic losses.
11. Referral Fees; We may receive fees when we refer you to Third Parties.
A Third Party may pay us, or we may receive from a Third Party, directly or indirectly, a referral fee when we refer you to the Third Party and you elect to purchase or obtain products or services from Third Party. The amount of any referral fee paid or received for referrals will not affect the fees paid or payable, if any, by you to us or to the Third Party.
12. Compliance and Prohibitions; Appropriate use of the Website.
Your use of the Website and access to the Services must comply with these Terms and all applicable laws.
When using the Website and accessing the Services, you will not:
- Provide untrue, inaccurate or incomplete information;Use the Website or access the Services for any illegal, fraudulent, malicious, harassing or defamatory activity or purpose;
- Use any robot, spider or other indexing device when using the Website or accessing the Services;
- Use any part of the Services to provide internet, service bureau, outsourcing or third-party services or redistribute all or any part of the Services;
- Take steps or actions that could or do undermine the security, integrity, effectiveness, goodwill or connectivity of the Website or the Services (including illegal, fraudulent, malicious, defamatory or other activities that threaten to harm or cause harm to any other person); or
- Reverse engineer or reverse compile the source code for the Website or any of the service technology.
13. Ownership; You can use it, but you can’t keep it.
We grant you a non-exclusive and non-transferable single-user (non-concurrent) license to use the Website, in accordance with these Terms. At any time, and at our sole discretion, we may limit, restrict, suspend, declare a moratorium on, or terminate your ability to access the Website, or any of the Services, or both; and with notice to you, we may end the terms relating to the Website, including the Services. If these Terms are terminated, you will destroy all copies of the Website and all copies of any documentation for the Website then in your possession. The grant of this license may not be assigned by you unless agreed upon in writing by us.
We retain at all times all ownership rights, including without limitation, copyright, in the Website. You agree not to copy, reproduce, transfer copies or reverse engineer the Website and not to disclose or distribute the Website to Third Parties. We have no obligation to provide any training, maintenance, or other assistance for the Website.
We are the owner, or licensee, of all intellectual property rights subsisting on each screen made available through the Website. Unless otherwise indicated, trademarks and logos, and all works, including texts, images, illustrations, software, HTML codes, audio clips and videos appearing on the Services are our property, or those of our licensors, and without our express written permission, may not be reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part, in any form whatsoever, except for personal and non-commercial use, including viewing, printing or archiving of electronic copies of your Website activities, in accordance with these Terms and as we may further instruct you. Nothing in these Terms or on the Website is to be interpreted as conferring a right to use our works, trademarks or logos in any other way, or those of any RBC companies or Service Providers.
14. No Representations or Warranties; The Website and the Services are provided “as is”.
We are providing you with the Website and the Services on an “as is” and “as available” basis and we do not make any representations or provide any warranties concerning them. Without limiting the foregoing, we expressly disclaim all warranties in connection with the Website and in connection with the Services, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Furthermore, we do not make any representation or provide any warranty or guarantee that your use of the Service will result in successfully obtaining a job.
15. Liabilities and Indemnities; Read this carefully—it limits your right to sue us.
You are solely responsible for all information or content that you give us through the Website, the Services and the Third Party Services.
We and RBC companies will not be responsible for any loss, damage, harm, injury, delay or inconvenience suffered or incurred by you with respect to: (i) these Terms, the Website, the Services or the Third Party Services; (ii) any instruction given to, by or purported to be given by you, using Sign-In Credentials, in connection with the Services or Third Party Services; (iii) any products or services you obtain or purchase from us or from a Third Party to whom we refer you, or otherwise; or (iv) the sharing of any link to a webpage that contains a recording of your elevator pitch, interview questions or other learning exercises that you may share with your friends, family or network. Such losses, damages, injuries, delays and inconveniences include, without limitation: (i) direct, incidental, indirect, consequential, special, aggravated, punitive or exemplary damages; (ii) loss of data, profits, information, opportunity, revenues and goodwill, and (iii) any other business interruption, commercial or economic losses. The foregoing limitation of liability applies regardless of the cause of action, even if we or a RBC company have been advised of the possibility of such damages.
In addition, in no event, even if we are negligent or any RBC company is negligent, will we or any RBC company be liable for any loss or damage suffered by you that is caused by any one or more of:
- The actions of, or any failure to act by a Third Party Service Provider and no such Third Party will be considered to be acting as our agent;
- Mistakes, errors, omissions, inaccuracies or other inadequacies of, or contained in the Services or Third Party Services or any data given by you to us, any RBC company or any Third Party Service Provider, including your failure to update;
- Any delay, error, interruption or failure by us, any RBC company or any Third Party Service Provider to perform or fulfill any of our obligations to you due to any cause beyond our control or their control, any system malfunctions or any technical failures;
- Unsecured communication being inaccurate, intercepted, reviewed or altered by others, or not received by you.Your access to the Services or Third Party Services, including, without limitation, any delay or inability to access the Services or Third Party Services;
- Your failure to receive or view any communication that has been presented to you, and we will not be responsible, and no such RBC company will be responsible, for any delay, damage or inconvenience that such failure may cause; or
- Your failure to fulfill any of your obligations under these Terms, including those in the “Security” section of these Terms, or to comply with any instructions we may provide to you from time to time in connection with the Website and the Services.
You release and indemnify us for any claim, cost and liability incurred: (i) as a result of your use of the Website, any of the Services and Third Party Services; or (ii) as a result of your breach of these Terms.
16. On-Screen Terms; Terms shown on-screen form part of these Terms.
There may be terms, conditions, instructions or disclaimers related to the Services, Third Party Services, or Offers displayed on the screens in the Website, or when you click on icons or links on the Website screens. By using any of the Services or any Offers, you must access and agree that the terms, conditions, instructions or disclaimers apply to your use of or access to the applicable Services, Third Party Services, or Offers, in addition to the terms and conditions of any other applicable agreements.
17. Records; Electronic records = paper records.
Our records, including electronic records, including those of any Service Providers (whether used by them or us), regarding the Website or the Services, including the retrieval, consolidation, organization and presentment of information, are final and conclusive. These records will be admissible in any legal, administrative or other proceedings. Furthermore, electronic data and records will be admissible as conclusive evidence of the contents of those records in the same manner as original paper documents. You waive any right to object to the introduction of any such electronic data or records into evidence.
18. Electronic Agreement; Clicking = signing with a pen on paper.
These Terms and any related terms, conditions, instructions, disclaimers or documents may be accepted in electronic form and your acceptance is binding between you and us. Neither you nor we will contest the validity or enforceability of these Terms and any related documents because they were accepted or signed in electronic form.
19. Assignment and Severability; Contract law stuff.
If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity or enforceability of the other provisions of these Terms. Our failure to enforce strict performance of any provisions of these Terms does not mean we have waived any provision or right. Neither the course of conduct between you and us, nor trade practice modifies any provision of these Terms. We may assign or transfer these Terms on notice to you. You may not assign or transfer these Terms or any of the obligations or rights under these Terms to any other person.
We have the right at all times to assign any or all of our rights and obligations under these Terms to an RBC company. The Services may then be delivered by the RBC company to whom we assign these Terms.
20. Language; We will talk to each other in English.
You and we have expressly requested that these Terms and all related documents, including notices, be drawn up in the English language. Vous et nous avons expressément demandé que cette entente et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise.
21. Governing Law. What law applies?
These Terms will be governed by the laws of the Province or Territory in Canada in which you live and the federal laws of Canada applicable therein. If you live outside of Canada, these Terms will be exclusively governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. You and we agree that the courts of the jurisdiction specified above shall have exclusive jurisdiction over each of us for the determination of any matter(s) arising out of these Terms.
22. Defined Terms. What does everything mean?
Device means any mobile device, computer or other device you use to access the Website and the Services.
Fully Prepped means the learning videos and exercises, planning tools, your Fully Prepped profile and the additional job search tools and resources provided.
Offers means any of our offers, rate discounts or promotions or any offers, rate discounts or promotions of a Third Party.
RBC means Royal Bank of Canada.
RBC companies or RBC company means RBC, its direct and indirect subsidiaries and their successors and assigns. While we are a RBC company, in these Terms, a reference to RBC companies or RBC company will not include us.
Services means the Services as defined by the “Services” section of these Terms.
Service Provider means a party retained by us to act on our behalf to provide, or to assist us in providing, the Website and the Services.
Service Provider Services means content and information contained in the Services provided by any Service Provider.
Sign-In Credentials means usernames, passwords, personal verification questions or other information required to access the Website and the Services.
Terms means these terms and conditions.
Third Party means any party other than you, us or a party when acting as a Service Provider.
Third Party Services means any products or services provided by a Third Party that can be used or accessed on or through the Website or a Third Party that we refer you to for other products and services.